Dr.Baked Insurance (Guarantee Delivery, Exchange & Refunds)
Shipping insurance will cover the cost or replacing your order AND shipping costs giving you peace of mind! Good for international countries and anyone who’s affraid of losing their package. Add a little bit more and guarantee the delivery.
To avoid fraud or misuse each case will be audited before the order is replaced. Before any orders are replaced we will thoroughly investigated individually.
If your package is missing more than 3 days past delivery date you may request to use your shipping insurance by filing a claim with us. To file a claim you must provide your order# as well as tracking# to firstname.lastname@example.org After we confirm your order and tracking number we will file a trace with Canada Post.
If a trace is filed, Canada Post will start an investigation (which can take up to 5 business days to complete). If they locate the package, they will ship it to you and you will receive it a few days later. If they cannot locate it and it is deemed lost or stolen we will replace your order.
Insurance will only cover packages that do not make it to their final destination and can be confirmed lost or stolen or in “limbo” by postal tracking. All packages are shipped to the exact address that is provided by the customer(you) therefore once the package is delivered by the postal worker the package is considered delivered and fulfilled. Once the package is delivered and confirmed you can no longer claim for the order.
Shipping insurance is single use and only applies to the order it was purchased with. It cannot be rolled over or used with any future or prior orders. The charge or $9.99 is non refundable and non recurring. Insurance will only apply to orders that do NOT make it to their specified address and must be counted missing for 4 business days after Canada Post has completed their investigation. (This does not include weekends or stat holidays). All packages are delivered via. express shipping. (2 day shipping).
Victoria & Vancouver Local Delivery
Take advantage of our NO FEE DELIVERY on Local Orders over $99!
NOW AVAILABLE in Victoria and Vancouver, BC!
NO FEE SHIPPING on Mail Orders over $149!
Once our driver is on route, you will receive a text message link to track the driver!
New Customers: Please have your ID & Credit Card ready for online verification!
Delivery Ordering Starts from:
Monday - Friday
09:00 AM - 08:00 PM!
Holidays: 11:00 AM - 06:00 PM
Note: Delivery cut off time is 08:00 PM to follow BC Cannabis Compliance.
In the circumstance we do not make it before 08:00 PM, we will reach out to reschedule your delivery.
Estimated Time Arrivals:
00:15m - 02:00h - Victoria
00:15m - 02:00h - Vancouver
01:00 - 02:00h - Tri Cities
02:00 - 03:00h - Fraser Valley
*Weather Warning - delivery times may vary based on weather conditions. Thank you for your patience
Keep in touch
Follow us on Instagram! @DR.BAKEDCANNA
and check us out on Facebook @DRBAKED
Email Money Transfers:
Send to: email@example.com
Security Question: What month is Christmas?
Security Answer: December
Having other issues?
Click our Live Chat to connect with an agent
Call us: 778 217 1116
Email us: Supports@drbaked.net
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Once your order is on route, you will be texted a link to track your order!
Canada Post tracking is sent via email for mail orders!
Questions about your order?
Hit our Live Chat to connect with an agent!
If you already have your tracking code, track your order here!
Select a Gift!
Free Gift Selection:
Click here to View Cart and select your free gift if eligible!
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Savings await! Just click on "Rewards"
Complete actions like:
Entering your Birthday
To receive rewards like:
(100pts = $1.00)
(You can find our Loyalty Rewards Program tab on the right of the page!)
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